How does Vinyasun ensure safety for both customers and employees?
With up-to-date software and socially distanced practices, our experienced professionals are trained and ready to safely serve customers solar solutions, quotes and even complete installations from "virtually" anywhere. When COVID-19 emerged, many companies scrambled to find ways to help customers online. But Vinyasun was already there. We've been giving customers "no contact" quotes and installation options since 2019.
What can I expect initially with Vinyasun?
Our remote booking link enables anyone who is interested in solar to pick a time that works best for them and schedule a 30 min appointment with one of our solar advisors to discuss their options.
The goal of the initial meeting is to verify your homes needs and better understand what you're looking to achieve. From there we take your requirements into consideration and utilize state-of-the-art satellite imagery and system design software to show a homeowner what their solar layout could look like, estimated energy production, and projected cost savings within a limited time frame.
This enables you to identify solar panel product options and determine what is best for your home. From there a quote is generated and you are able to make a decision on whether or not switching to solar is right for you.
What kind of person-to-person contact can I expect during the sales process?
Much of the preliminary legwork that goes into a solar power project can be handled without in-person meetings. In fact, we can do everything remotely using our relatively seamless process.
For instance, photos taken by the homeowner and drones can allow Vinyasun to complete rooftop surveys, and many of the tasks tied to the permitting and engineering process. In certain occasions there might be a need to access your garage or another area of your home where the electrical panel resides. But if the photos are detailed and follow our guidelines, there is typically no need to have any contact.
If I decide to switch to solar, what does the installation process involve?
When it comes to Installing a solar system and connecting you to the local grid, a majority of that work takes place on a roof. So there's usually no need for customers to be in direct contact with any members of the installation team.
During the installation, all crew members are instructed to engage in regular hand sanitation without needing access to a customer's home or business.
Again, there is in certain circumstances projects that require work in a homeowner's garage due to the location of the electric service panel. And sometimes Vinyasun employees or third-party contractors may need to come out for site audits. However, when situations like this arise, Vinyasun employees and contractors are trained to take social distancing seriously. Plus, our employees are instructed to use phones, text, email or any digital medium to stay in touch with customers where possible instead of performing a site visit or work inside the garage or home.
When we absolutely cannot avoid scenarios with extenuating circumstances, employees have been instructed to wear gloves, face coverings and other personal protective equipment, and to maintain six-foot social distancing.
Thank you for helping us safely and responsibly change the way our world is powered!